+49 89 8099078-00 info@voycer.com

Customer retention before the purchase

Customer communities improve your competitive position

Your own customer community as the driver of your digital transformation


Retailer

Win your customers well before they make a purchase decision for your offering or services

Producer

Get closer to your end customers and get to know them in a whole new way

Service Provider

Develop offerings and services for your area of business on the basis of customer ideas, feedback and recommendations

Utilize customer ideas, feedback and recommendations to develop your offers and services


Communication

Your target group exchanges information on your topic today online.

25 million users in Germany alone are members of at least one community and 60% are daily users. (ACTA 2014)

Strategy

The daily communication takes place for the most part far away from your brand

50% of the decision-makers have recognized the strategic potential that this communication and interaction offers them.
(
Welt-Entscheiderpanel)

Brand retention

Strategically apply user interaction to your brand

>100.000 interactions in the first month
>50% Ø time on site
>70% viral traffic
(Voycer Benchmark)

Communication, interaction, engagement –
 use the active exchange between users to strengthen your business


R&D

Innovation leadership

via feedback, ideas & wishes expressed by the consumers

Marketing

Customer retention

by associating your brand with a certain topic

Sales

New customer acquisition

via advice, recommendations, dialog and viral distribution

After Sales

Cost reduction

via “customers help customers” as a new form of customer care

Experience how a full-service offering from Voycer strengthens your competitive position!


Strategy

Based on our benchmarking, we develop a tailored community strategy for your long-term success and ROI

Technology

A white label, cloud-based community solution ensures successful operations and 100% cost control

Services

Our experts accompany the development of the community with proven services and methods that guarantee successful growth

Develop a strong business case with us

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Find the right solution for your business

AN OVERVIEW OF OUR MODULES

Top brands use Voycer’s full service solutions


Voycer News


Voycer-Studie zur Kundenbindung – Unternehmen müssen die Customer Journey konsequenter begleiten

Über 80 Prozent der Entscheider in E-Commerce-Unternehmen sehen in klassischen Handelsfunktionen wie Preisgestaltung, Logistik oder Sortimentsauswahl kein Differenzierungspotential mehr. Sehr hohe Erwartungen setzen die Unternehmen dagegen in Service, Erlebnis und Content. Das geht aus der Studie „Kundenbindung im Zeitalter des digitalen Shoppings: Chancen und Risiken für Handel und Direktvertrieb“ hervor.

read more

Erste Ergebnisse unserer aktuellen Studie zur Kundenbindung

  In der Juni-Ausgabe des Wirtschaftsmagazins Der Handel erschienen vorab und exklusiv die ersten Ergebnisse unserer Studie über Kundenbindung im Zeitalter des Digitalen Shoppings: Die Ergebnisse zeigen unter anderem, dass Handel und Direktvertrieb bei dem Thema Kundenbindung großen Handlungsbedarf haben und sich heute einer Vielzahl Gefahren gegenüber sehen. Zum... read more

Voycer gewinnt Innovationspreis IT 2015

Vision. Technologie. 100% Innovation – unter diesem Motto zeichnete der diesjährige Innovationspreis IT der Initiative Mittelstand Unternehmen für ihre Innovationskraft aus. Voycer konnte sich in der Kategorie Web 2.0 & Social durchsetzen und den renommierten Preis entgegennehmen. Weiterlesen in unserem... read more

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